State Savings Online service As a State Savings Online customer, you will encounter a number of security features signing into and using the State Savings Online service including secure login, automatic logout, two-factor authentication and the use of verification codes to confirm an instruction on your account. Recognising genuine contact from State Savings Telephone: State Savings will never contact you by phone requesting your account number(s), password(s), login details, Debit Card CVV, verification codes or PIN. State Savings will never ask you for your PPSN when confirming your identity over the phone. In response to a communication or instruction from you we may contact you by phone and ask you to confirm your name, address, date of birth and in some cases we may ask you to confirm information in respect of a recent transaction or indeed some other security question. Text message: State Savings will never text you requesting your account number(s), password(s), login details, Debit Card CVV, verification codes or PIN. State Savings will never text you asking you to confirm your PPSN. State Savings will never send you an unsolicited text message asking you to click on a link in the text message or request you to reply to a text message. State Savings will never send specific details of your savings by text message. State Savings Online Verification Codes: State Savings Online sends Verification Codes by SMS text message to registered State Savings Online customers when you are signing in or to confirm an instruction by you on your State Savings Online service such as a password change. The Verification Code text message will always take the following format: SenderID (who it’s from): ‘STATESAVING’ Message content: {6-digit number} is your verification code for State Savings Online e.g. "123456 is your verification code for State Savings Online” State Savings Email: State Savings will never send unsolicited e-mails asking for personal information. Always be wary of emails asking for personal or security details. State Savings will never email you requesting your account number(s), password(s)/ login details, Debit Card CVV, verification codes or PIN.