If you’re having trouble signing in to your account, check the issues in this article for help. Check your password Check that you are entering your password correctly. Click the ‘Show’ option in the Password field so that you can see the password in plain text as you enter it. Check the rules for creating your password. See What are the password requirements for State Savings Online? I forgot my password If you forgot your password, you can reset it. See What do I do if I’ve forgotten my State Savings Online Password? Check your email address Check that you are entering your email address correctly. You may have registered with a different email address or mistyped your email address. You may have recently changed the email address registered with your State Savings Online service. I forgot my email address or no longer have access to my email account If you have forgotten your email address or no longer have access to your email account, you will need to contact State Savings. See What do I do if I’ve forgotten my Email Address for State Savings Online? I did not receive the security code to my registered mobile phone number when trying to reset my password Before requesting the code is resent please check the following: Allow 1-2 minutes for the code to be sent You are using the correct mobile phone registered with your online account There are no network issues in your area Then select ‘Resend code’. I’ve lost access or changed the mobile phone number registered with my State Savings Online service. If you have changed the mobile phone number registered with your State Savings Online service, you will need to complete the Change of Mobile Number form and send it to State Savings. See I changed my mobile phone number. How do I update the mobile number for State Savings Online? I did not receive an email with a link to reset my password. Before requesting the email is resent please check the following Allow 1-2 minutes for the email to be sent Check your spam folder Check that your device is online and that there are no network issues in your area Then select ‘Resend email’.